GreenLife Balance

Refund and Returns Policy

Last updated: 22 January 2026

At WUBOWAB, we are committed to your complete satisfaction. This policy clearly establishes our procedures for refunds, returns, exchanges, and warranties, in compliance with Ghanaian consumer protection regulations.

1. Returns contact information

Company: WUBOWAB

Returns email: contact (at) wubowab.shop

Telephone: +233 31 214 5505

Address: Beach Road 40, Sekondi, Ghana

Office hours: Monday to Friday, 9:00 AM - 6:00 PM

2. Eligibility period and conditions

General Period

30 calendar days

From the date of receipt of the product or contracting of the service to request a full refund.

Exchanges

45 calendar days

For exchanges for different size, colour, or model of the same product.

Defective Products

90 calendar days

For products with manufacturing defects or that do not work as specified.

Digital Services

7 calendar days

For digital services that have not been completely downloaded or used.

3. Return conditions

Mandatory requirements:

Product condition:

  • Unused (except for basic testing)
  • In original packaging
  • With all original tags
  • Include all accessories
  • Manuals and instructions included

Required documentation:

  • Original receipt or invoice
  • Order number
  • Completed return form
  • Buyer identification
  • Photographs (if applicable for defects)

4. Products not eligible for return

The following products are NOT eligible for return, except for manufacturing defects:

  • Personalised or custom-made products
  • Personal hygiene products (cosmetics, perfumes)
  • Underwear and swimwear
  • Perishable products or those with expiry dates
  • Downloaded software or used digital codes
  • Gift cards or promotional vouchers
  • Clearance products (final sale)
  • Products damaged by misuse

5. Step-by-step return process

1 Initial Request

Contact our returns department by:

  • Email: contact (at) wubowab.shop
  • Telephone: +233 31 214 5505
  • Online chat (business hours)

Response time: 24-48 hours

2 Assessment

Our team will assess your request and provide you with:

  • Return authorisation number (RMA)
  • Shipping instructions
  • Prepaid shipping label (if applicable)
  • Return form

3 Product Shipment

Ship the product following the instructions:

  • Secure and appropriate packaging
  • Include all required documents
  • Use the provided shipping label
  • Keep the tracking number

4 Processing

Once the product is received:

  • Complete inspection (1-3 working days)
  • Notification of approval status
  • Refund processing
  • Final confirmation by email

6. Refund methods and timeframes

Original Payment Method Refund Method Processing Time Fees
Credit/Debit Card Same card 5-10 working days No fee
PayPal Original PayPal account 3-5 working days No fee
Bank Transfer Same bank account 3-7 working days No fee
Cash (in store) Cash or store credit Immediate No fee
Mobile Money Mobile Money account 2-5 working days No fee

7. Shipping costs and responsibilities

We cover costs when:

  • The product is defective
  • We sent the wrong product
  • The product is damaged on arrival
  • Error in product description
  • Purchases over GH₵ 500

Customer covers costs when:

  • Change of mind
  • Incorrect order by customer
  • Product does not meet expectations
  • Purchases under GH₵ 500
  • Products on promotion or discount

8. Specific warranties by category

Electronics

Warranty: 12 months

Covers: Manufacturing defects, functional failures

Does not cover: Damage from improper use, liquids

Clothing and Footwear

Warranty: 6 months

Covers: Manufacturing defects, materials

Does not cover: Normal wear, poor care

Home and Furniture

Warranty: 24 months

Covers: Structural defects, materials

Does not cover: Normal wear, misuse

9. Dispute resolution

Escalation process:

  1. Direct contact: Communicate with our customer service team
  2. Supervisor: If not satisfied, request to speak with a supervisor
  3. Management: Escalation to management level for complex cases
  4. Consumer Protection Agency: Right to file a complaint with the Consumer Protection Agency of Ghana
  5. Conciliation: Extrajudicial conciliation process

Consumer Protection Agency Contact:

Telephone: 0302 666 331 | Website: www.cpa.gov.gh

10. Special cases and exceptions

Special considerations:

  • Seasonal products: Extended period until end of season
  • High-value products (+GH₵ 5,000): Case-by-case evaluation
  • Corporate purchases: Special terms according to contract
  • Imported products: Extended timeframes due to international logistics
  • Special offers: May have specific conditions

11. Policy updates

This policy may be updated to reflect changes in our products, services, or applicable legislation.

Notification of changes:

  • Minor changes: Publication on the website
  • Significant changes: Notification by email
  • Changes in terms: Notification 30 days in advance

12. Contact and support

Returns Department:

  • Email: contact (at) wubowab.shop
  • Direct telephone: +233 31 214 5505
  • Online chat: Available on the website

Office hours:

  • Monday to Friday: 9:00 AM - 6:00 PM
  • Saturday: 10:00 AM - 2:00 PM
  • Sunday: Closed
  • Public holidays: Special hours

Average response time: 24-48 hours for email enquiries, immediate for telephone calls during business hours.

Legal Framework:

This policy complies with the Consumer Protection Act, 2017 (Act 961) and other applicable regulations in Ghana. Your rights as a consumer are protected by law regardless of the terms of this policy.