GreenLife Balance

Privacy Policy

Last updated: 22 January 2026

At WUBOWAB, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Data controller

Company: WUBOWAB

Address: Beach Road 40, Sekondi, Ghana

Email: contact (at) wubowab.shop

Telephone: +233 31 214 5505

2. Information we collect

Direct Personal Information

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Payment information (processed by secure third parties)
  • Communication preferences

Automatic Information

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referral source
  • Geolocation data (approximate)

Third-Party Information

  • Data from social media (Facebook, Instagram, Twitter)
  • Google Analytics information
  • Data from advertising platforms
  • Information from business partners

Communication Information

  • Messages sent through forms
  • Contact emails
  • Telephone calls (with your consent)
  • Online chats

3. Legal basis for processing

Purpose Legal Basis Data Used
Service provision Contract execution Contact details, payment information
Direct marketing Explicit consent Email, preferences, interaction history
Web analytics Legitimate interest Browsing data, analytical cookies
Legal compliance Legal obligation All data as required

4. How we use your information

Main uses:

Core services:

  • Provide our products and services
  • Process payments and transactions
  • Manage your user account
  • Provide customer support

Communication:

  • Respond to enquiries and requests
  • Send order confirmations
  • Important service notifications
  • Newsletters (with consent)

Improvement and personalisation:

  • Improve our products and services
  • Personalise your experience
  • Usage and trend analysis
  • Market research

Marketing (with consent):

  • Send offers and promotions
  • Targeted advertising
  • Remarketing on other platforms
  • Advertising effectiveness analysis

5. Sharing information with third parties

We do not sell your personal data. We share information only in the following circumstances:

  • Service providers: For payment processing, web analytics, email marketing, hosting
  • Legal compliance: When required by law or competent authorities
  • Mergers or acquisitions: In case of sale, merger, or business transfer
  • Protection of rights: To protect our legal rights or the safety of others
  • With your consent: For any other purpose with your explicit authorisation

6. International transfers

Important information about data transfers:

Some of our service providers may be located outside Ghana. When we transfer data to countries without adequate level of protection, we implement appropriate safeguards such as:

  • Standard contractual clauses
  • Recognised privacy certifications
  • Additional technical and organisational measures

7. Data security

Technical measures:

  • SSL/TLS encryption for data transmission
  • Encryption of data at rest
  • Firewalls and intrusion detection systems
  • Regular security updates
  • Multi-factor authentication

Organisational measures:

  • Limited access to personal data
  • Regular staff training
  • Documented security policies
  • Periodic security audits
  • Incident response plan

Important: Although we implement robust security measures, no system is 100% secure. We recommend keeping your access credentials secure.

8. Your privacy rights

Access

Right to obtain confirmation of whether we process your data and access them.

Rectification

Right to request correction of inaccurate or incomplete data.

Erasure

Right to request deletion of your personal data in certain circumstances.

Objection

Right to object to processing based on legitimate interest or for direct marketing.

Portability

Right to receive your data in a structured, machine-readable format.

Revocation

Right to withdraw consent granted for processing your data.

To exercise any of these rights:

  • Send an email to: contact (at) wubowab.shop
  • Include valid identification
  • Clearly specify your request
  • We will respond within a maximum of 20 working days

9. Data retention

Data Type Retention Period Criteria
Active customer data Duration of business relationship + 5 years Tax and contractual obligations
Marketing data Until consent is revoked User consent
Web browsing data 2 years Service analysis and improvement
Technical support data 3 years Problem resolution and improvements

10. Minors

Protection of minors:

Our services are directed at persons over 18 years of age. We do not intentionally collect personal information from persons under 18 years of age without verifiable parental or legal guardian consent.

If we discover that we have collected information from a minor without appropriate consent, we will take steps to delete that information from our systems immediately.

11. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our information practices or applicable legislation.

Notification of changes:

  • Minor changes: Will be posted on this page
  • Significant changes: We will notify you by email
  • Changes requiring new consent: We will request your explicit authorisation

12. Contact and supervisory authority

Contact us:

  • Email: contact (at) wubowab.shop
  • Telephone: +233 31 214 5505
  • Address: Beach Road 40, Sekondi, Ghana
  • Office hours: Monday to Friday, 9:00 AM - 6:00 PM

Data protection authority:

If you are not satisfied with our response, you may file a complaint with:

Data Protection Commission of Ghana

Website: www.dataprotection.org.gh

Legal Notice:

This policy has been prepared in accordance with the Data Protection Act, 2012 (Act 843) of Ghana and international best practices in privacy.